Frequently asked questions

Private Home Care, Skilled Nursing, Companion Sitters, and Home Care Aide services, plus CNA and CPR/First Aid training. We also operate the John-Florence Clinic and Lab in Lagos, Nigeria.

Yes. Our care is delivered by Registered Nurses, Licensed Practical Nurses, Certified Nursing Assistants, and Companion Sitters. All care is observed and supervised by Registered Nurses.

Yes. Many families combine skilled nursing visits with daily home care or companion sitter hours. We build the care plan to fit your situation.

Yes. We offer flexible schedules ranging from a few hours a week to around-the-clock and live-in care, depending on the care plan your Registered Nurse develops with you.

A companion sitter provides company, supervision, and help with errands and light tasks. A home care aide provides hands-on personal care such as bathing, grooming, mobility, and medication reminders. Many clients use a combination of both.

Reach out by phone, our contact form, or the schedule page. A Registered Nurse will assess needs, build a personalized care plan, and care can typically begin within 24 to 48 hours.

Yes. The first conversation is always free and without obligation. We listen first, then offer options.

We match by personality, skills, and your loved one's preferences. If the fit is not right, we will quickly rematch.

A referral is not required to begin most home care services. For skilled nursing and certain insurance-covered services, a physician order may be needed, and our team will help you arrange it.

Absolutely. Care plans are reviewed regularly and whenever your loved one's needs change. You can adjust hours, add or remove services, or pause care by contacting our office.

We serve 32 Georgia counties from our Buford office, including Fulton, Cobb, DeKalb, Gwinnett, Forsyth, Hall, Cherokee, Clayton, Henry, Barrow, Walton, and more across Metro Atlanta and Northeast Georgia. We also serve clients across Nigeria through our Lagos clinic.

Our service area is growing. Even if your county is not listed, reach out. We will let you know whether we can serve your area or help you find the right resource.

Yes. Our John-Florence Clinic and Lab in Yaba, Lagos serves clients across all 36 Nigerian states and the FCT, with primary care, chronic disease management, and laboratory services.

We accept Private Insurance, Medicaid, Medicare, and Private Pay. Our team will help you figure out the best option for your situation.

Yes. We participate in both the CCSP (Community Care Services Program) and SOURCE (Service Options Using Resources in a Community Environment) Medicaid Waiver programs.

Coverage depends on your plan and the services needed. We will review your coverage with you before care begins and explain any copays, deductibles, or authorizations that may apply.

Yes. Self-pay rates are provided in writing before services begin, so there are no surprises.

Classes are offered online and in person at our Buford location, with USA and Nigeria cohorts. Contact us to enroll and confirm the next start date.

Yes. We offer CPR, BLS, AED, First Aid, and Infection Control training, along with our CNA program and exam reviews.

Visit our Careers page to fill out the application form. You can upload a resume or share a LinkedIn link. We respond within one business week if there is a fit.

Protected health information is handled in accordance with HIPAA and our Privacy Policy. We do not sell your information, and we collect patient health details securely by phone or in person rather than through website forms.

Our care is not a substitute for emergency services. In a medical emergency, call 911 (United States) or 112 (Nigeria) immediately, then contact our office.

We welcome feedback. You can call our office, use the contact form, or complete a survey. Every concern is reviewed by our team, and we will work with you to make things right.