Notices

Client rights and complaints

Your rights as a client of Favored Healthcare Services, and who to contact if something is not right.

Your rights

As a client of Favored Healthcare Services, you have the right:

To be informed about your plan of services and to take part in planning it.
To be told promptly and fully of any change in your plan of services.
To accept or refuse services.
To be told fully about the charges for your services.
To know the name, business telephone number, and business address of the person who supervises your services. Your service agreement gives these details.
To make a complaint without fear of discrimination or retaliation, and to have your complaint investigated by us within a reasonable period of time.
To have your records kept confidential.
To have your property and your home treated with respect.
To be given, in writing, the address and telephone number of the Georgia Department of Community Health, which licenses us and investigates complaints about licensed providers. They are below.
To receive, on written request, a copy of our most recent licensing inspection report, once any plan of correction has been filed. We may charge a reasonable fee for copying.

You will also receive this notice in writing when your service agreement is completed.

Your responsibilities

Please tell us about any change in your condition or your needs that could affect the services you receive.

How to make a complaint to us

You can make a complaint by telephone, in writing, in person, or by email. We will look into it and respond in a timely way, and your care will not be affected.

Telephone: 770-932-4932
Toll free: 1-888-738-9978
Email: [email protected]
Address: Favored Healthcare Services, 4297 Buford Drive, Ste. 2-B, Buford, GA 30518
Hours: Mon–Fri 9:00 AM – 5:00 PM

Georgia Department of Community Health

The Healthcare Facility Regulation Division of the Georgia Department of Community Health licenses Favored Healthcare Services and investigates complaints that a licensed provider has broken the licensing rules. You can contact the department about a concern that we have not resolved to your satisfaction, or at any time.

Office: Georgia Department of Community Health, Healthcare Facility Regulation Division, Complaint Intake
Address: 2 Martin Luther King Jr. Drive SE, East Tower, Atlanta, GA 30334
Toll free: (800) 878-6442
Telephone: (404) 656-4507
Hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern

If you suspect abuse, neglect, or exploitation

Call Georgia Adult Protective Services at 1-866-552-4464, option 3. If anyone is in immediate danger, call 911.

These rights come from the Georgia Rules for Private Home Care Providers, Rule 111-8-65-.12. Posted September 2026. All notices